Complaints and Dispute Handling

You can send feedback, requests or complaints via email info@madiad.com, hotline and Zalo +84 766 992 699, or the virtual assistant on madiad.com.

Process: MADIAD confirms receipt within 24 working hours, responds with a resolution path within 3 working days, and fully resolves the case within at most 15 working days from receiving sufficient information. For payment-related complaints, please attach the transfer receipt to speed up reconciliation.

If you disagree with the outcome, you may escalate to the competent state authority or file a lawsuit under the law.