AI-powered chatbot with RAG (retrieval from your real internal knowledge base), multi-channel support, and Vietnamese NLU. Designed for SMEs — easy to operate, no technical team required. We build only the features your business actually needs, aligned to your real business model, nothing more, nothing less.
Not enough staff to handle customers 24/7, especially outside business hours
Internal documentation is extensive and constantly changing — new hires take weeks to get up to speed
Customers repeatedly ask simple questions that require accurate answers based on the latest policies
Losing leads due to slow responses — customers switch to competitors before your team can reply
Not a simple chatbot — this is a complete AI system.
Retrieves information from your business's own internal knowledge base — products, pricing, policies, FAQs. No hallucination, always answers based on real data.
Understands context, punctuation, and Vietnamese abbreviations. Distinguishes intents: pricing inquiry, booking, complaints, feedback.
Connects directly to CRM, Google Calendar, Google Sheets, email systems. The chatbot can create bookings, update leads, and send confirmation emails.
Not simple if-else. A decision tree system combined with AI: evaluates intent → selects flow → executes → verifies results.
Knows when to transfer to a human: negative sentiment, out-of-scope questions, complex requests → notifies team + transfers full context.
One system — many channels: Facebook Messenger, Zalo OA, Telegram, WhatsApp, website widget. Centralized management, synced conversation history.
* Some platforms require an approved business account with API access. MADIAD handles the entire registration, verification, and integration process.
AI-powered chatbot with RAG (retrieval from your real internal knowledge base), multi-channel support, and Vietnamese NLU. Designed for SMEs — easy to operate, no technical team required. We build only the features your business actually needs, aligned to your real business model, nothing more, nothing less.
