MADIAD

Multi-channel Chatbot

AI-powered chatbot with RAG (retrieval from your real internal knowledge base), multi-channel support, and Vietnamese NLU. Designed for SMEs: easy to operate, no technical team required. We build only the features your business actually needs, aligned to your real business model, nothing more, nothing less.

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Common problems

01

Not enough staff to handle customers 24/7, especially outside business hours

02

Internal documentation is extensive and constantly changing, so new hires take weeks to get up to speed

03

Customers repeatedly ask simple questions that require accurate answers based on the latest policies

04

Losing leads due to slow responses: customers switch to competitors before your team can reply

How MADIAD solves it

1
Discovery
Collect FAQs, current customer care flows, and channels to integrate.
2
Set up & Train
Configure chatbot with Vietnamese NLU, integrate CRM, train on real data.
3
Deploy & Monitor
Go live on all channels, monitor KPIs, iterate on feedback.

Technical Architecture

Not a simple chatbot. This is a complete AI system.

RAG Pipeline

Retrieves information from your business's own internal knowledge base: products, pricing, policies, FAQs. No hallucination, always answers based on real data.

Vietnamese NLU

Understands context, punctuation, and Vietnamese abbreviations. Distinguishes intents: pricing inquiry, booking, complaints, feedback.

Tool Integration

Connects directly to CRM, Google Calendar, Google Sheets, email systems. The chatbot can create bookings, update leads, and send confirmation emails.

Logic Branching

Not simple if-else. A decision tree system combined with AI: evaluates intent → selects flow → executes → verifies results.

Smart Handoff

Knows when to transfer to a human: negative sentiment, out-of-scope questions, complex requests → notifies team + transfers full context.

Multi-channel

One system, many channels: Facebook Messenger, Zalo OA, Telegram, WhatsApp, website widget. Centralized management, synced conversation history.

What you get

  • Multi-channel chatbot: Website, Facebook, Instagram, TikTok, LinkedIn, Telegram, Zalo personal, Zalo OA *
  • Monitoring dashboard + conversation analytics
  • Custom training dataset based on your business knowledge base
  • Documentation + handover training for your operations team

* Some platforms require an approved business account with API access. MADIAD handles the entire registration, verification, and integration process.

Timeline
1–2 weeks
Estimated cost
From $10/month, depending on channels and complexity.
See full pricing

Multi-channel Chatbot

AI-powered chatbot with RAG (retrieval from your real internal knowledge base), multi-channel support, and Vietnamese NLU. Designed for SMEs: easy to operate, no technical team required. We build only the features your business actually needs, aligned to your real business model, nothing more, nothing less.